JupiterResearch projects that consumer e-mail questions will increase in coming years
The overall volume expected to jump 23% from 2005 to 2006, and an average of 18% between 2006 and 2010
Music-related companies lead with use of automated acknowledgement with 56% issuing acknowledgements
Retail and travel sectors with 47% and 45%, respectively
Finance companies ranked last, with 30% using an automated reply
I. What is customer relationship management?
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