Autoresponders ÅgPushedÅh content
Email support Opt-in mailing Conferencing: lists, blogs, newsgroups, webboards
Knowledge base, FAQ, Help pages Streaming video, VRML, QT files Tracking and order verification Comparison pricing
Chat Instant messaging Live webcasts ÅgCall-meÅh service
Solitary
Interactive
Asynchronous
Synchronous
A model of web based customer service
II. Using web-based customer service
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