Solitary asynchronous options
Autoresponders deliver files to customers
Getresponse.com http://www.getresponse.com/
They can come as an off the shelf application
Promasoft http://www.autoreplying.com/
A collection of reviews of autoresponders
Affiliate MegaGuide.com http://affiliatemegaguide.com/autoresponder-review.shtml
II. Using web-based customer service
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