Solitary synchronous options: dynamic
Customers access files: purchase histories, address books, special occasion reminders and account settings, all but the first can be edited
Amazon.com http://www.amazon.com
Or managing portfolios and conducting real-time research
E*Trade http://www.etrade.com
Or real-time tracking of orders and shipments
FedEx United Parcel Service http://www.fedex.com http://www.ups.com
II. Using web-based customer service
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