Interactive asynchronous options
The most popular option is email used by customers to communicate with the firm and other customers
One site has an email link to the Cork Dork
VinoNet.com http://www.vinonet.com/corkdork.htm
Firms distinguish themselves by the speed of their response - one promises immediate responses to customer email
WebSupportLive.com http://www.websupportlive.com/mail_manage.htm
II. Using web-based customer service
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