Interactive asynchronous options
A customer portal can be used by customers and the firm to discuss specific products and services
Compass Learning http://support.compasslearning.com/ListServ/csnewsletter.asp
A blog allows conversation among customers
Soundengine.com http://www.soundengine.com/html/blogger.html
Vivid Racing http://www.vividforums.com/
II. Using web-based customer service
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