Interactive dynamic options
Firms set up real-time chat for customers with company representatives or other customers
CDE Software http://www.cdesoftware.com/index.html
First Internet Bank https://firstib.custhelp.com/cgi-bin/firstib.cfg/php/enduser/live.php
Some have live webcasts: technical support for registered users
Texas Instruments http://focus.ti.com/docs/training/catalog/events/event.jhtml?sku= WEB404002
II. Using web-based customer service
www.cello.org/chatguys.jpg
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