Benefits of good e-service
Reduced costs of customer service incidents
Faster service and increased satisfaction
Stronger customer relationships
Increased traffic
Increased ad revenues
24X7 response
Improved R&D
III. Web-based CRM and organizational change
www.eurekacrm.com/images/TheEffectiveCRMcycle2.jpg
| Previous slide | Next slide | Back to first slide | View graphic version |