An estimated 210 dot.coms failed in 2000
Many had high cash burn rates and could not raise more capital
They did not maintain high growth rates and were not profitable
Some had problems with CRM and order fulfillment
Problem: not understanding the importance of strategy
Grover, V. and Saeed, K.A. (2004). Strategic orientation and performance of Internet-based businesses. Information Systems Journal. 23-42
III. The importance of strategic orientation
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