Measuring ROI of projects
Investment is measured as the total cost in time, dollars, or other unit needed to plan,execute, and complete the project
Return is the savings intime, dollars, or any other measurable unit generated by theproject
ROI is the ratio of the total return divided by the total cost of the project
The difficulty in calculating ROI is determining what is the total cost and what is total returnof the project
IV. Measuring ebusiness activity
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