Trends
More use of web-based reporting and distribution
It extends deeper into the organizational chart
Closing the gap between operations and decision makers
It become more deeply integrated into DSS
Need to understand best practices to link operations to decision making
Developing interpretive functionalities in BIT
Online application processing (OLAP) tools can show that sales dropped 10% but canÅft explain why (product, personnel,competition?)
III. Examples of web services
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