L577: Design of Information Systems Syllabus

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Fall 2006		LI 001		1:00-3:45 PM		hrosenba@indiana.edu		Telephone: 812 855 3250		4:00-5:30 PM M 11:30-1:00 PM T
Fall 2006		Room		Time		Instructor: Howard Rosenbaum		Office: 005B@SLIS		Office Hours:

Topic Outline, Reading Schedule and Assignment Due Dates
Select any date and see:

the topics that will be covered;

the readings that have been assigned;

the assignments that will be discussed; and

the assignments that are due in that class.

Schedule of classes

Select any date to see readings, assignments, and due dates	August 28	September 5	September 12	September 19
	September 26	October 3	October 10	October 17
	October 24	October 31	November 7	November 14
	November 21	November 28	December 5

NOTE: The URLs for the readings were last checked on August 27, 2006

August 29

Introduction: Information architecture and the analysis and design of complex web sites

Assignments

Divide into groups

Discuss group project

Discuss individual presentation

Discuss final reflection essay

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September 5

Project management: Managing the team

The PowerPoint overheads for the presentation on teamwork can be downloaded as a single file. The link is at the bottom of this page. The file, called teams.ppt was created with PowerPoint X for Mac and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings:

Rosenfeld and Moreville: Ch. 15, 14
Beise, C.M. (2004). IT project management and virtual teams. Proceedings of the 2004 SIGMIS Conference on Computer Personnel Research: Careers, Culture, and Ethics in a Networked Environment. 129 - 133: http://doi.acm.org/10.1145/982372.982405
Berry, M. (2001). Building your web team. New Architect (1): http://www.webtechniques.com/archives/2001/01/berry/
Brown, J., and Dobbie, G. (1999). Supporting and evaluating team dynamics in group projects. The Proceedings of the Thirtieth SIGCSE Technical Symposium on Computer Science Education. 281-285.: http://doi.acm.org/10.1145/299649.299788
Collins, G. (2001). Managing teams: http://www.csusm.edu/STARS/general/training_support/managing.htm
Gillard, S. and Johansen, J. (2004). Project management communication: A systems approach Journal of Information Science, 30(1), 23-29: http://jis.sagepub.com/cgi/content/abstract/30/1/23
Keil, M. Smith, H.J., Pawlowski, S., and Jin, L. (2004).'Why didn't somebody tell me?': climate, information asymmetry, and bad news about troubled projects ACM SIGMIS 35(2) 65 - 84.: http://doi.acm.org/10.1145/1007965.1007971
Koch, P.P. (2003). The ideal web team (part 1). Digital Web Magazine.: http://www.digital-web.com/columns/keepitsimple/keepitsimple_2003-04.shtml
Koch, P.P. (2003). The ideal web team (part 2). Digital Web Magazine.: http://www.digital-web.com/columns/keepitsimple/keepitsimple_2003-05.shtml
Class notes

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September 12

Re-introduction to information architecture

The PowerPoint overheads for the presentation on the definition of information architecture can be downloaded as a single file. The link is at the bottom of this page. The file, called ia_intro.ppt was created with PowerPoint X for Mac and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings

Rosenfeld and Moreville: Ch. 1, 17

Argus Center for Information Architecture. (2001). Home page.

http://www.argus-acia.com/

Dynamic Diagrams. (2002). Why your web site needs information architecture

http://www.slis.indiana.edu/L577/pdf/ddiagram_why-ia.pdf

Evernden, R. and Evernden, E. (2003). Third-generation information architecture. Communications of the ACM, 46(3) 95 - 98.

http://doi.acm.org/10.1145/636772.636777

Kimen, S. (2003). 10 questions about information architecture Builder.com

http://builder.com.com/5100-31-5074224.html

Salvo, M.J. (2004). Rhetorical Action in Professional Space. Journal of Business and Technical Communication, 18(1). 39-66

http://dx.doi.org/10.1177/1050651903258129

Shiple, J. (2000). Information architecture tutorial. Hotwired.

http://www.webmonkey.com/webmonkey/design/site_building/tutorials/tutorial1.html

The Information Architecture Institute. (2005). Home page.

http://iainstitute.org/

Wodtke, C. (2000). Information architecture defined. Sitepoint.

http://www.sitepoint.com/article.php?aid=302&pid=0&SID=3091b11512bfe4a151ba9859df21345b

Wyllys, R.E. (2000). Information architecture.

http://www.gslis.utexas.edu/~l38613dw/readings/InfoArchitecture.html

Assignments

Receive confirmation of topic (September 14)

Class notes

The second week's notes are here

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September 19

Understanding the client and the organization

The PowerPoint overheads for the presentation on the IA's client and the organization can be downloaded as a single file. The link is at the bottom of this page. The file, called ia_client-org.ppt was created with PowerPoint X for Mac and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings:

Rosenfeld and Moreville: Ch. 3, 5

Armitage, J. (2003). Dealing with constraints: "And another thing...the current site is in German": The final project in an international digital business consultancy. Proceedings of the 2003 Conference on Designing for User Experiences. 1-15

http://doi.acm.org/10.1145/997078.997107

Eschenfelder, K. (2003). The customer is always right, but whose customer is more important?: Conflict and Web site classification schemes. Information Technology & People, 16,(4), 419-439.

http://www.emeraldinsight.com/Insight/viewContentItem.do?contentType=Article&contentId=883590

Lash, J. (2003). A user-centered approach to selling information architecture. Digital Web Magazine

http://www.digital-web.com/articles/a_user_centered_approach_to_selling_ia/

Lash, J. (2003). Soft skills for information architecture. Digital Web Magazine

http://www.digital-web.com/articles/soft_skills_for_information_architecture/

Moreville, P. (2000). Information architecture and business strategy. Argus Center for Information Architecture.

http://argus-acia.com/strange_connections/strange006.html

Rosenfeld, L. (2002). People: Bonnie Nardi

http://argus-acia.com/people/current_profile.html

Zack, M. (2000). Researching organizational systems using social network analysis. Proceedings of the 33rd Hawai'i International Conference on System Sciences , Maui, Hawai'i.

http://web.cba.neu.edu/~mzack/articles/socnet/socnet.htm

Class notes

The third week's notes are here

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September 26

Project management and information systems

The PowerPoint overheads for the presentation on project management can be downloaded as a single file. The link is at the bottom of this page. The file, called proj_man.ppt was created with PowerPoint X for Mac and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings:

Friedlein. Ch. 1, 2
Gantthead.com. (2006). The online community for IT project managers.: http://www.gantthead.com/
Haggerty, N. (2000). Understanding the link between IT project manager skills and project success research in progress. Proceedings of the 2000 ACM SIGCPR conference. pp 192-195.: http://doi.acm.org/10.1145/333334.333398
London Advice Service Alliance. (2000). What is project management?. Knowledgebase: http://www.lasa.org.uk/knowledgebase/pages/pmwhat.shtml
MIT Information Systems. (2002). Project management resources & exploration: http://web.mit.edu/pm/
Morris, B. (2000). Managing commercial web sites. Web Developer's Journal: http://www.webdevelopersjournal.com/articles/managing.htm
Project Management Institute. (2004). Home page.: http://www.pmi.org/
Project Management Institute (2004). Project management tools and techniques.: http://www.4pm.com/repository.htm
Wideman, M. (2000). First principles of project management. PMForum.org: http://www.slis.indiana.edu/hrosenba/www/L577/pdf/wideman_proj-man.pdf
Assignnments: Hardware/software inventory due
Class notes: The fourth week's notes are here; You can find project management templates here

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October 3

Information architecture as theory and practice

The PowerPoint overheads for the presentation on information architecture as theory and practice can be downloaded as a single file. The link is at the bottom of this page. The file, called ia_practice.ppt was created with PowerPoint X for Mac and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings:

Rosenfeld and Moreville: Ch. 2, 4
Haverty, M. (2002). Information architecture without internal theory: an inductive design process. Journal of the American Society for Information Science and Technology. 53(10), 839 - 845.: http://dx.doi.org/10.1002/asi.10096
Moreville, P. (2002). Social network Analysis: http://semanticstudios.com/publications/semantics/000006.php
Schleicher and Kush, J. (2001). Retail ecologies, e-commerce, and information architecture.: http://argus-acia.com/white_papers/ethnography.html
Toms, E. (2002). Information interaction: providing a framework for information architecture. Journal of the American Society for Information Science and Technology, 53(10), 855 - 862: http://dx.doi.org/10.1002/asi.10094
Withrow, J. (2003). Cognitive psychology & IA: From theory to practice. BoxesandArrows.: http://www.boxesandarrows.com/archives/cognitive_psychology_ia_from_theory_to_practice.php
Wodtke, C. (2001). Boxes and Arrows: Defining information architecture deliverables. Sitepoint.: http://www.sitepoint.com/article.php?pid=1&aid=326

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October 10

Technical information architecture

The PowerPoint overheads for the presentation on technical information architecture can be downloaded as a single file. The link is at the bottom of this page. The file, called tech_info-arch.ppt was created with PowerPoint X for Mac and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings

Rosenfeld and Moreville: Ch. 5, 6, 7
Chi, E.H., Pirolli, P., Chen, K., Pitkow, J. (2001). Using information scent to model user information needs and actions and the Web. Proceedings of the SIGCHI conference on Human Factors in Computing Systems. 490 - 497: http://doi.acm.org/10.1145/365024.365325
Deshpande, Y., Chandrarathna, A., and Ginige, A. (2002). Web site auditing: first step towards re-engineering. Proceedings of the 14th International Conference on Software Engineering and Knowledge Engineering. 731 - 737: http://doi.acm.org/10.1145/568760.568886
Destounis, P., Garofalakis, J., Mavritsakis, G., Rigou, M., Sirmakessis, S. and Tzimas, G. (2004). Designing for ease is designing for all: Experiences from a simplified office suite. Information Technology & People, 17,(3), 285-302.: http://www.emeraldinsight.com/Insight/viewContentItem.do?contentType=Article&contentId=883606
Fraser, J. (2001). Taking a content inventory. New Architect (10).: http://www.webtechniques.com/archives/2001/10/fraser/
Toub, S. (2001). Evaluating information architecture: A practical guide to assessing web site organization: http://argus-acia.com/white_papers/evaluating_ia.html
Zaphiris, P. and Mtei, L. (1997). Depth vs breadth in the arrangement of web links: http://www.otal.umd.edu/SHORE/bs04/

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October 17

No class - the instructor will be attending the I-School conference at the University of Michigan.

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October 24

Content management

The PowerPoint overheads for the presentation on content management systems can be downloaded as a single file. The link is at the bottom of this page. The file, called content_man.ppt was created with PowerPoint X for Mac and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings:

Friedlein,Ch. 7
Rosenfeld and Moreville: Ch. 8, 9
Arnold, S. (2003). Content management's new realities . Online 27(1): http://www.slis.indiana.edu/hrosenba/www/L577/pdf/arnold_cms.pdf
Byrne, T. (2002). PeopleWatch: L. Rosenfeld: Content management and information architecture CMSWatch.: http://www.cmswatch.com/Features/PeopleWatch/FeaturedPeople/?feature_id=90
Content Company, Inc. (2003)The top 25 things every content management vendor should know about what their customers want. Content Management White Paper.: http://www.slis.indiana.edu/hrosenba/www/L577/pdf/content-co_cms.pdf
Dudek, D.T. and Wieczorek, H.A. (2003). A simple web content management tool as the solution to a web site redesign. Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services. 179-181.: http://doi.acm.org/10.1145/947469.947517
Ellis, J. (2002). CMS and the single web designer. A List Apart.: http://www.alistapart.com/stories/cms1/
Robertson, J. (2002). How to evaluate a content management system. KM Column.: http://www.steptwo.com.au/papers/kmc_evaluate/
Robertson, J. (2003). So what is a content management system?. KM Column.: http://www.steptwo.com.au/papers/kmc_what/index.html
Russom, P. (2002). An Eye for the Needle: http://www.intelligententerprise.com/020114/502feat2_1.shtml
Assignments: Sociotechnical analysis of the web site's organizational context due
Be ready to discuss your findings in class

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October 31

Planning the redesign project

The PowerPoint overheads for the presentation on site redesign systems can be downloaded as a single file. The link is at the bottom of this page. The file, called redesign.ppt was created with PowerPoint X for Mac and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings

Friedlien, Ch. 6, 8
Rosenfeld and Moreville: Ch. 10, 11, 12
Boucher, J. and Smith, M.A. (2000). Web site redesign follies. SIGUCCS '00, Oct. 29-Nov. 1, 2000, Richmond, VA.: http://doi.acm.org/10.1145/354908.354912
Brinck, T., Ha, S.S., Pritula, N., Lock, K., Speredelozzi, A., and Monan, M. (2003). DUX in practice I: Making an iMpact: redesigning a business school Web site around performance metrics. Proceedings of the 2003 Conference on Designing for User Experiences. 1-15.: http://doi.acm.org/10.1145/997078.997084
Girgensohn, A. and Lee, A. (2002). Social navigation: Making web sites be places for social interaction.Proceedings of the 2002 ACM conference on Computer supported cooperative work. 136-145.: http://doi.acm.org/10.1145/587078.587098
Sinha, R. and Boutelle. J. (2004). Rapid information architecture prototyping. Proceedings of the 2004 Conference on Designing Interactive Systems: Processes, Practices, Methods, and Techniques. 349 - 352: http://doi.acm.org/10.1145/1013115.1013177
Usability.gov. (2006). Methods for designing usable web sites.: http://www.usability.gov/methods/

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November 7

No class - the instructor will be attending the Annual Meeting of the American Society for Information Science and Technology in Ausitn TX.

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November 14

Accessibility and information architecture

The PowerPoint overheads for the presentation on IA and design for accessibility can be downloaded as a single file. The link is at the bottom of this page. The file, called access.ppt was created with PowerPoint X for Mac and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings:

Adaptive Technology Center. Indiana University. (2005). Home page: http://www.indiana.edu/~iuadapts
Adaptive Technology Resource Centre. University of Toronto. (2003). A-Prompt:Web accessibility verifier: http://www.aprompt.ca/
Fuglsang, L. (2005). IT and senior citizens: Using the internet for empowering active citizenship Science, Technology, and Human Values, 30(4), 468-495: http://dx.doi.org/10.1177/0162243905276500
Leporini, B., Andronico, P., Buzzi, M. (2004). Guidelines: Designing search engine user interfaces for the visually impaired. Proceedings of the International Cross-Disciplinary Workshop on Web Accessibility. 57-66.: http://doi.acm.org/10.1145/990657.990668
Paddison, C. and Englefield, P. (2002). Applying heuristics to perform a rigorous accessibility inspection in a commercial context. Proceedings of the 2003 Conference on Universal Usability. 126 - 133.: http://doi.acm.org/10.1145/957205.957228
Regan, B. (2004). Design: Accessibility and design: a failure of the imagination. Proceedings of the International Cross-Disciplinary Workshop on Web Accessibility. 29-37.: http://doi.acm.org/10.1145/990657.990663
Thatcher, J. (2002). 1. Web accessibility for Section 508. Information Technology Technical Assistance and Training Center. Georgia Institute of Technology.: http://www.jimthatcher.com/webcourse1.htm
WebAIM. (2005). Home page: http://www.webaim.org/
World Wide Web Consortium. (2005). Web accessibility initiative: http://www.w3.org/WAI/

Assignments

Analysis of information architecture due

Be ready to discuss your findings in class

Return to Schedule of classes

November 21

Project management in organizations

The PowerPoint overheads for the presentation on project management as a career can be downloaded as a single file. The link is at the bottom of this page. The file, called proj_man2.ppt was created with PowerPoint X for Mac and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings

Drummond, H. and Hodgson, J. (2003). The chimpanzees' tea party: a new metaphor for project managers. Journal of Information Technology 18, 151-158.: http://dx.doi.org/10.1080/0268396032000122123
Henniger, S., Lu, C., and Faith, C. (1997). Using organizational learning techniques to develop context-specific usability guidelines. Proceedings of the Conference on Designing Interactive Systems: Processes, Practices, Methods, and Techniques. pp. 129-136.: http://doi.acm.org/10.1145/263552.263594
Fichter, D. and Cervone, F. (2003). Why web projects fail. Intranet Librarian.: http://www.slis.indiana.edu/hrosenba/www/l577/pdf/fichter_web-proj-fail.pdf
Lovatt, M. (1997). Herding cats: a case study on the development of Internet and intranet strategies within an engineering organization. Proceedings of the 1997 Conference on Computer Personnel Research. pp. 104-109.: http://doi.acm.org/10.1145/268820.268874
Nielsen, J. (1997). Top ten mistakes of web management. Useit.com.: http://www.useit.com/alertbox/9706b.html
Robey, D. and Keil, m. (2001). Blowing the whistle on troubled software projects. Communications of the ACM 44(4) 87-93.: http://doi.acm.org/10.1145/367211.367274

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November 28

Testing and quality assurance

The PowerPoint overheads for the presentation on testing and quality assurance can be downloaded as a single file. The link is at the bottom of this page. The file, called qual_assess.ppt was created with PowerPoint X for Mac and can be viewed with the PowerPoint viewer.

If you want to print the overheads, you should select <Handouts (6 to a page)> to save paper. You should also select the option <Pure Black & White> so that colors will be printed in black and white.

Readings:

Friedlien: Ch. 9
Rosenfeld and Moreville: Ch. 16
Garzotto, F., Matera, M. and Paolini, P. (1999). Abstract tasks: a tool for the inspection of Web sites and off-line hypermedia. Proceedings of the 10th ACM Conference on Hypertext and Hypermedia: Returning to our diverse roots. 157-163: http://doi.acm.org/10.1145/294469.294510
Helm, J. (2001). Web-based application quality assurance testing: http://www.slis.indiana.edu/L577/pdf/helm_web-qa.pdf
Kelly, B. and Bigden, R. (2005). A quality framework for web site quality: User satisfaction and quality assurance. Special interest tracks and posters of the 14th international conference on World Wide Web: http://doi.acm.org/10.1145/1062745.1062803
Levi, M.D. and Conrad, F.G. (2002). Usability testing of world wide web sites. Bureau of Labor Statistics.: http://stats.bls.gov/ore/htm_papers/st960150.htm
Levi, M.D. and Conrad, F.G. (2001). A heuristic evaluation of a world wide web prototype. Interactions Magazine, 3(4), pp. 50-61.: http://stats.bls.gov/ore/htm_papers/st960160.htm
Perlman, G. (nd). Web-based user interface evaluation with questionnaires.: http://www.acm.org/~perlman/question.html
Tian, J. (2003). Jeff Tian's research in web-based systems: http://engr.smu.edu/~tian/home/webQA.html
Assignments: Topic essay due

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December 5

Conclusions

Assignments

Final presentations in class

Final projects due

Individual reflection essay due

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Return to Table of Contents or go to:	Introduction	Course Objectives	Course Requirements	Other Important Information	Assignments
Return to Table of Contents or go to:	Grading	Required Texts	Topic Outline	Assignments/Due Dates (short)

Page by Howard Rosenbaum

Find me at hrosenba@indiana.edu http://www.slis.indiana.edu/hrosenba/www/L577/syll/outline.html

Page by Howard Rosenbaum
Find me at hrosenba@indiana.edu	http://www.slis.indiana.edu/hrosenba/www/L577/syll/outline.html

Topic Outline, Reading Schedule and Assignment Due Dates Select any date and see:

Schedule of classes

Topic Outline, Reading Schedule and Assignment Due Dates
Select any date and see: