| Pres --> 11pdc --> index.html |
|
|
This is a PowerPoint presentation about web-based customer service and organizational change. It was presented at the 11th World Productivity Congress in Edinburgh, Scotland 10/4/99.
Here is the first slide of the presentation
| Slide 1 | Slide 2 | Slide 3 | Slide 4 | Slide 5 |
| Slide 6 | Slide 7 | Slide 8 | Slide 9 | Slide 10 |
| Slide 11 | Slide 12 | Slide 13 | Slide 14 | Slide 15 |
| Slide 16 | Slide 17 | Slide 18 | Slide 19 | Slide 20 |
| Slide 21 | Slide 22 | Slide 23 | Slide 24 | Slide 25 |
| Slide 26 | Slide 27 | Slide 28 | Slide 29 | Slide 30 |
| Download presentation source | Here is a page with some customer service links | |||
| Page by Howard Rosenbaum | |
| Find me at hrosenba@indiana.edu | http://www.slis.indiana.edu/hrosenba/www/Pres/11pdc/index.html |