Web 2.0 technology is service oriented
Allows the collaborative creation, manipulation, and exchange of information
Encourages peopleÅfs input, comments, reactions
Allows people to take care of themselves with personalization and self-service options
Attempts to build sense of community and collective ownership through social networks
A rich user experience
Pleasurable and easy to use
Interfaces with many functionalities
Introduction: ÅgLibrary 2.0Åh - say what?
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